Refund policy
Shopping for something this fun should feel easy from start to finish. Here’s everything you need to know about shipping, product issues, and what happens if something isn’t quite right.
📦 Shipping
The Buzz Bus is a small, woman-owned business, and every order matters to me.
Most orders are processed as quickly as possible, but some products may ship directly from trusted suppliers or require a little extra time to arrive. Please allow up to 2–3 weeks for delivery. Many orders arrive sooner.
Once tracking information is available, you’ll be able to follow your package on its way to you.
Need It by a Certain Date?
Planning a birthday, bachelorette party, anniversary, vacation, or just having a “I want it now” moment? 😏
Reach out before placing your order and I’ll be happy to check product availability and let you know what options may work best.
💕 Your Satisfaction Matters
I want you to feel good about what you purchase from The Buzz Bus.
If you experience a problem with a product, please contact me as soon as possible. I’ll help you determine the best next step based on the item, manufacturer, and type of issue.
Because many of the products sold by The Buzz Bus are personal or intimate-use items, return options are different from those of a traditional retail store.
🔋 Vibrating & Rechargeable Products
If your vibrating or rechargeable product develops a functional issue, contact me within 90 days of your purchase so I can help you with the available replacement, warranty, or merchandise-credit options.
Please keep your order information handy, as it may be needed to verify your purchase.
Before You Assume It’s Broken…
Sometimes a toy just needs a little troubleshooting love.
Before contacting me, try:
• Fully charging the product
• Checking that the travel lock has been turned off
• Holding the power button for several seconds rather than tapping it
• Making sure magnetic charging contacts are lined up correctly
Still not cooperating? Send me a message and we’ll figure it out together.
🌸 Returns on Intimate Products
For health, safety, and hygiene reasons, opened or used intimate products cannot be returned simply because of personal preference.
That includes products such as toys and other items intended for intimate or personal use.
This policy helps ensure that every intimate product you purchase from The Buzz Bus is new and has not been previously used or returned by another customer.
🛠️ Defective or Damaged Items
If your order arrives damaged, defective, or with the wrong item, please contact me promptly so I can help make it right.
Depending on the product and circumstances, the resolution may include:
• A replacement
• An exchange for the same item
• Manufacturer warranty assistance
• Merchandise credit
• Another appropriate solution
Available options may vary by product and manufacturer.
📸 Help Me Help You
If something arrives damaged or isn’t working correctly, I may ask for:
• Your order number
• A photo of the product or packaging
• A short description of the problem
• A photo or video showing the issue, when helpful
Please do not send or return an intimate product unless I specifically ask you to do so.
Seriously. We can probably figure this out without putting that in the mail. 😉
💳 Refunds & Merchandise Credit
Because of the intimate nature of many products sold by The Buzz Bus, cash or original-payment-method refunds are generally not available for opened intimate products.
When an approved product issue qualifies for a resolution, replacement or merchandise credit may be offered depending on the circumstances and applicable manufacturer policy.
Any approved refund for an unopened, eligible item will be handled according to the original payment method and applicable store policy.
📦 Final Sale Items
Products marked Final Sale, clearance items, discontinued products, and certain promotional items may not be eligible for return, exchange, or merchandise credit unless the item arrives defective or damaged.
💌 Have a Question?
Not sure whether your situation qualifies?
Just ask me.
I’d much rather have you reach out than sit at home frustrated with something that isn’t working the way you expected.
The Buzz Bus is built around judgment-free help, real conversations, and making pleasure products a whole lot less intimidating.
Questions about an order or product? Contact The Buzz Bus and I’ll help you from there.